Consumer complaint? Keep these records before approaching the NCC
The National Consumer Commission lists purchase records, dispute dates and supplier correspondence among the details consumers should prepare.
Consumers preparing a National Consumer Commission complaint should keep proof of purchase, the transaction date and their correspondence with the supplier together before starting the process.
The NCC's official complaints guidance says its e-Services portal handles complaints about alleged supplier contraventions of the Consumer Protection Act. A registered and approved profile is required before filing.
The page asks users to register with a valid email address and identity number, using the names on their identity document. An NCC agent verifies the information before profile approval.
For the complaint itself, include when the purchase occurred, when the dispute arose, steps already taken to resolve it and communication with the supplier. Retain the reference number for later enquiries.
People needing help creating a profile can contact the NCC's call centre on 012 065 1940. The commission says approved users can view complaint status through their profiles.
Submitting an allegation is not a finding against a supplier or a guarantee of compensation. This service guide was checked on 8 November 2026; no profile was created, personal details submitted or complaint lodged.
Illustrative archive photograph: a shopping trolley at a Naivas supermarket in Kenya, photographed on 5 March 2022. It does not depict a South African complaint or suggest wrongdoing by the retailer or brands shown. Photo: safaritravelplus / Wikimedia Commons. Source: https://commons.wikimedia.org/wiki/File:Shopping_Cart_Supermarket.jpg . Rights: CC0, https://creativecommons.org/publicdomain/zero/1.0/ . Cropped and resized for display.