Report a Cape Town water leak or sewer fault with a precise location, contact details and a clear description, then keep the reference number for follow-up.
The City’s Water and Sanitation contact page lists its 24-hour call centre on 0860 103 089, with option 2 for water faults. It also lists SMS 31373 and [email protected]. Free SMS bundles do not apply.
The service-request page additionally lists WhatsApp 060 018 1505 and walk-in or subcouncil offices for water and sewer queries. Online reporting is linked from that official page.
Have the street address or nearest landmark ready. The City’s reporting guidance allows photographs through WhatsApp, email and online channels to help identify the problem.
Keep the reference number issued for the request. If the matter remains unresolved, contact the call centre to check progress and ask for escalation. The service-request page also explains how to dispute a request marked closed when work has not been done or remains incomplete.
The page warns of possible intermittent system issues and provides alternative channels. This report has not independently tested the reporting system’s current availability. No fault report or personal information was submitted, and the listed routes do not establish a repair time.
These existing official instructions were checked on 10 November 2026. They are not an announcement of a new outage or a claim that any particular fault has been resolved.
Contextual file photograph of the E-rand reservoir and water tower in Midrand, taken on 10 May 2014; not Cape Town infrastructure or a reported fault. Photo: Ossewa (Igmar Grewar) / Wikimedia Commons, CC BY-SA 4.0. Source: https://commons.wikimedia.org/wiki/File:Johannesburg_Water_E-rand_Reservoir.jpg . Licence: https://creativecommons.org/licenses/by-sa/4.0/ . Cropped and resized for display; the adaptation is available under CC BY-SA 4.0.
